The Department of the Interior's Customer Support Center (CSC) would like to hear from its customers about the recent help desk services we provided to you!

Your feedback is important to us and will help us to better serve you. The following survey should take no longer than 5 minutes to complete. Thank you in advance for your participation.

Instructions:

Think about the recent customer service that you received from the CSC's customer service representative(s). Using a scale from "1" to "10", where "1" means "Very Unsatisfied" and "10" means "Very Satisfied", please select the appropriate number that corresponds to your evaluation.


    Questions marked with * are mandatory.


*1. I believe the customer service representative who answered my initial phone call/email request understood my business issue.

*2. I believe the customer service representative who resolved my request understood my business issue.

*3. I believe the level of professionalism I received from the customer service representative regarding my business issue was good.

*4. I believe the information the customer service representative provided me was accurate.

*5. I believe the response time to resolve my business issue was acceptable.

*6. I believe the communication that I received regarding the resolution of my request met my expectations.

*7. I was overall satisfied with the service(s) I received on this specific transaction.

8. My issue/concern was resolved by the first customer service representative that assisted me.

Yes
No

9. How would you rate your ease in contacting the Customer Support Center for this transaction?

10. Please use this field to provide any additional feedback you would like us to know about in regards to your experience.

Please do not include your personal identifiable information (PII) in your response!

*11. I would like someone to contact me. If you select Contact me, you will be contacted by a Customer Support Center representative within 24-48 business hours to discuss your issue.

Do not contact me (default)
Contact me

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